Questions & Answers
Here you will find answers to frequently asked questions about our candles, their materials, and care, as well as information about ordering and delivery. If you can't find the answer you're looking for, don’t hesitate to reach out to us!
About the products
What materials are used in your candles?
All our candles are handmade with 100% soy wax, ensuring a cleaner and more sustainable burn. This wax is vegan, biodegradable, and free from paraffin. We use high-quality fragrance oils that are free from phthalates and parabens, making them gentler on both you and the environment. Our wicks, made from cotton or wood, are always lead- and zinc-free, guaranteeing the cleanest and most even burn possible.
How long do your candles burn?
The burn time varies depending on the size and type of candle:
Moony Flames – 50-60 hours
Travel candles - 15-20 hours
To maximize burn time, we recommend letting the candle burn until the entire surface has melted on the first use and trimming the wick to approximately 5 mm before each lighting.
How should I care for my candle to make it burn evenly?
To ensure that your Moony Flames candle burns evenly and efficiently, please follow these tips:
Burn the candle until the entire surface melts – On the first use, allow the candle to burn until the entire surface has melted to avoid "tunnels" in the center. This helps the candle burn evenly throughout its lifespan.
Trim the wick – Trim the wick to about 5mm before each use. A wick that is too long can create a higher flame and uneven burning.
Let the candle burn long enough – Avoid putting out the candle too early. To get an even burn, we recommend burning it for at least 2 hours at a time, but no longer than 4 hours to prevent overheating.
Place the candle in a safe place – Ensure the candle is on a flat surface, away from drafts and high temperatures, so it burns evenly and safely.
Follow these simple tips to get the most out of your candle! 😊
Can I get a candle in a specific scent and color?
Yes, we offer the option to choose both the scent and color of our Moony Flames candles, but please note that some colors may depend on the availability of materials. If you have a specific request, feel free to contact us before ordering to ensure we can accommodate your preferences.
We also offer the opportunity to create unique combinations for gifts or special orders – we love crafting candles that are fully customized to your wishes! 😊
Order & Delivery
How long does it take to receive my order?
All products available in our webshop that do not require special manufacturing are already in stock and are usually shipped within 1–3 business days .
For candles that are custom made to your order, it takes 7-10 days to create them. We will inform you when your order is ready and on its way to you.
How much does shipping cost?
The shipping cost depends on your order and delivery address, and it includes packaging materials. Here’s a rough overview:
Within Sweden – The shipping cost is 69 SEK for all orders under 500 SEK. Free shipping on orders over 500 SEK within Sweden.
International Shipping – Prices vary depending on the destination. You will see the shipping cost before completing your order at checkout.
We also offer various promotions, so be sure to check for the best deals! 😊
How do I know if my order has been shipped?
Once your order has been shipped, you will receive a confirmation email with tracking information (if applicable) so you can follow your delivery. If you do not receive a tracking number, your order will be shipped as regular mail without tracking.
If you have any questions about your delivery or have not received your order within the specified time, please do not hesitate to contact us – we are happy to help! 😊
What do I do if my order is damaged upon delivery?
If your order is damaged upon delivery, please contact us immediately so we can assist you. We would appreciate pictures of the damage and packaging to be able to handle the matter quickly.
We always strive to deliver our products in perfect condition, but if something goes wrong we will replace the damaged item or find a solution. 😊
Sustainability & Environment
Is your packaging environmentally friendly?
Yes, we strive to do our best to reduce our environmental footprint. We reuse all packaging and packaging materials , including plastic, to minimize waste. This material comes from our own supplies and is not purchased.
Our goal is to use as little packaging material as possible and always choose options that are as sustainable as possible. We are constantly working to improve ourselves to be kind to both you and the planet! 🌱😊
Why are there warning signs on your lights? Are they dangerous?
The warning symbols on our candles are in accordance with the CLP (Classification, Labelling and Packaging) regulation, which requires that products that may pose a certain risk to the user are marked with warnings. These warning symbols are there to ensure that you handle the candles safely, e.g. not leaving the candle unattended or burning it on an uneven surface.
The fragrance oils we use are specially adapted for candle making and are also used in cosmetic products . They are diluted so much that they are safe for use in candles. However, if you are allergic to fragrances, they can still cause allergic reactions, so we recommend caution.
Our candles are not harmful to the environment. We use biodegradable waxes and phthalate-free fragrance oils , and our packaging is reusable and sustainable. The warning signs are a safety measure so that you can enjoy the candle in a safe way. 🌱😊
Can I reuse the glass after the candle has burned out?
Yes, absolutely! We encourage reusing the glass after the candle has burned out. Cleaning is easy – simply remove any remaining wax residue and wash the glass with warm water and mild dish soap.
The recycled glass is perfect as a drinking glass or as a tea light holder . This way the glass gets new life and you can enjoy it in many ways! 🌿😊